Refund Policy

Since we provide digital points services, all point recharges are considered delivered once completed and credited to your account.

You may request a refund in the following circumstances:

• Technical failure preventing points from being credited correctly, and we are unable to resolve it within 48 hours

• Duplicate charges due to system errors

• Service interruption preventing you from using purchased points

To request a refund, please contact us through:

• Email to our customer service

• Submit a refund request in your profile page

When applying, please provide:

• Your account information

• Transaction order number or transaction ID

• Reason for refund and detailed explanation

• Relevant screenshots or proof (if available)

We will review your refund request within 5-10 business days after receipt.

Once approved, the refund will be processed within 3-5 business days and returned to your original payment method.

Refund processing time may vary depending on the payment method, subject to the payment platform's processing time.

Refunds will not be provided in the following cases:

• Points have been successfully credited and used

• Personal reasons (such as mistaken operations, change of mind, etc.)

• Refund requests made more than 30 days after purchase

• Violation of terms of service

If you have any questions about refunds, please contact us through:

• Email: cnzhaorusheng@gmail.com

• We will respond to your inquiry as soon as possible.